Exchange & Return
We want you to be completely happy with your purchase
Please check as soon as possible after receiving and do not open the accessories before checking the main item for the size. If for any reason you are not completely satisfied with your purchase then we will be happy to exchange or return it as a condition This returns the policy. Free returns of 365 days. Return anything for any reason up to one year after you buy it. We will give you a full refund or refund.
You can check and test the goods in a way that would be possible in a store. It's right to try shoes for the size.
If you would like to return part or all of your order for a refund or an exchange you must notify us within 14 days of the day after delivery of the item. You can let us know by sending a refund request in the full order section of your account on this website or by email or telephone.
Where shoes may not get a full refund if the shoe is returned only partially.
Initative elements, eg. Pins and g-strings can not be returned once the hygiene seal has been interrupted. Products can not be returned when worn.
Customers may not receive a full refund if items are returned to us or washed, not in the original condition with the intact tags, with any sign or smell (such as perfume or cigarette smoke).
We ask that the items be returned together with the original manufacturer's package so that future customers can receive the item as provided by the manufacturer.
Please keep the shipping proof when sending the goods back to us. This is for your safety if the goods are lost in transit.
Right to cancel
You have a statutory right to cancel your order under the 2013 Consumer Contracts Regulations (information, cancellations, and charges). For more information, see the "Right to Cancel" page.
For full refund requests or cancellations received within 14 days from the day after delivery of the order, we will refund the payment including shipping and handling costs (except for the extra costs incurred if you choose a delivery type other than that Less costly standard delivery standard offered by us). The buyer is responsible for the returning costs of order items.
For partial order return receipt received within 14 days from the day after delivery, we will refund the order item costs. Shipping and packaging costs are not refundable. The buyer is responsible for the returning costs of order items.
Full or partial order returns received after 14 days of delivery may be accepted at our discretion and a credit note or exchange offered. Packaging and shipment costs are non-refundable and the buyer is responsible for the returning costs of the order items.
Standard shipping and shipping costs for exchange items will not be charged unless exchange items are subsequently returned to us for a refund, in which case they will be deducted from the refund. Express shipping and shipping costs for exchange items must be paid in advance.
If you would like to cancel an order under the Consumer Contract (Information, Cancellation and Additional Charges) 2013. Click here for details.
To submit a refund request through this site, sign in to your account, go to "Completed Orders", click "Return Items" next to the order, fill in the form, and click "Send Return Request". Alternatively, please contact us by phone or email with your order number, what you want to return and why you want to return it.
You will then receive an email with your recovery request ID and instructions on how to return the items.
We will agree with you to repay, replace or exchange the item according to availability.
Please return the return items without any indispensable delays and in any case not later than 14 days after the date of your return request. We advise you to use a registered mail or track and track method that provides sufficient coverage for the sent value.
Upon receiving the package, we will determine if the item is acceptable for returning in accordance with our policy.
Once you receive the returned item we will send you an email confirmation and the refund will be processed within 7 days.
Refunds will be returned using the same means of payment used for the initial transaction. It may take several additional working days for the banking system and credit card to repay the funds on your credit card or bank account once we have processed the refund.
If the article is unacceptable, we will return it with an explanation of the reasons for its return.